Terms and Conditions

IWC HOME ONLINE STORE TERMS AND CONDITIONS

effective from 01.07.2026

1. These Terms and Conditions define the rules for using the IWC HOME Online Store, available at iwchome.com (and its language versions and subdomains), including the rules for placing Orders, entering into and performing Sales Agreements, providing Electronic Services, as well as the rights and obligations of the Seller and the Customer. In the scope of services provided by electronic means, these Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means.

2. The owner of the IWC HOME Online Store and the Seller is IWC HOME sp. z o.o. with its registered office in Spalice, ul. Warszawska 28, 56-400 Spalice, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, IX Commercial Division of the National Court Register under KRS number 0000950683, NIP 9112025317, REGON 36895348500000.

3. Seller's contact details, through which the Customer can contact the Seller:

   1. correspondence address: IWC HOME sp. z o.o., ul. Warszawska 28, 56-400 Spalice;

   2. e-mail address: sklep@iwchome.pl;

   3. telephone number: +48 530 457 457 (charge as for a standard phone call, in accordance with the tariff package of the service provider used by the Customer).

4. The Terms and Conditions apply to Consumers, Entrepreneurs with Consumer rights, and Entrepreneurs using the Online Store, unless a given provision of the Terms and Conditions states otherwise and is not addressed exclusively to one of these categories of Customers.

5. Acceptance of the Terms and Conditions is voluntary but necessary to create an Account, place an Order, enter into a Sales Agreement, and subscribe to the Newsletter.

6. Information presented in the Online Store, in particular product descriptions and prices, do not constitute an offer within the meaning of Article 66 of the Civil Code, but an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, unless explicitly stated otherwise in the content of the information.

7. All prices provided in the Online Store are gross prices, expressed in Polish Zlotys, and include value-added tax (VAT), unless explicitly stated otherwise. Prices do not include delivery costs and any additional services, of which the Customer is informed separately during the ordering process.

The terms used in the Regulations and capitalized, regardless of their grammatical form (number, case), shall mean:

BUSINESS DAY – any day from Monday to Friday, excluding public holidays in the territory of the Republic of Poland;

ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the Customer to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment;

CONTACT FORM – a form available in the Online Store enabling the Customer to contact the Seller and submit an inquiry, including an inquiry about a specific Product;

CONFIGURATOR – a tool available in the Online Store enabling the Customer to personalize a selected Product within the options predefined by the Seller, in particular the type and color of the upholstery fabric or other upholstery material, the type and color of the tabletop material (e.g., quartz sinter, wood, laminate), the color or finish of individual elements, and other available finish variants. The Configurator does not allow independent design of the entire furniture or free modification of its structure and dimensions beyond the variants provided by the Seller;

CONSUMER – a natural person who performs a legal act with the Seller that is not directly related to their business or professional activity, in particular placing an Order in the Online Store (Article 22¹ of the Civil Code);

ACCOUNT – an Electronic Service, a collection of resources in the Seller's ICT system, identified by an individual name (login) and password provided by the Customer, where data provided by the Customer and information about Orders placed by them are stored;

CART – an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, including adding Products and specifying the terms of the Sales Agreement;

CUSTOMER – a Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller; a Customer may be a Consumer, an Entrepreneur with Consumer Rights, or an Entrepreneur;

NEWSLETTER – an Electronic Service provided by the Seller via e-mail, consisting of cyclically sending information about Products, news, and promotions in the Online Store to Customers who have consented to it;

OPINION – a subjective statement by the Customer regarding a Product or the Online Store, posted in accordance with the rules set out in the Regulations;

PRODUCT / GOOD – a movable item available in the Online Store, in particular furniture (including sofas, corner sofas, armchairs, poufs, beds, mattresses, chairs, tables, coffee tables) and accessories and interior furnishings, as well as gift cards, being the subject of a Sales Agreement between the Customer and the Seller.

CUSTOM PRODUCT – a non-prefabricated Product, manufactured according to the Customer's specifications or serving to satisfy their individualized needs, including a Product configured by the Customer using the Configurator (e.g., furniture with the Customer's selected fabric, tabletop material, color or finish);

ENTREPRENEUR – a natural person, legal person, or organizational unit without legal personality, to which the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity, which has a professional character for it;

ENTREPRENEUR WITH CONSUMER RIGHTS – a natural person concluding a Sales Agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity; the provisions concerning the Consumer shall apply to the Entrepreneur with Consumer Rights to the extent resulting from Article 7aa of the Consumer Rights Act and from Articles 385⁵, 556⁴ and 576⁵ of the Civil Code;

ONLINE STORE / STORE – the Seller's online store available at iwchome.com and its language versions and subdomains;

SELLER / SERVICE PROVIDER – IWC HOME sp. z o.o. with its registered office in Spalice, with data indicated in § 1 sec. 2 of the Regulations;

GOODS WITH DIGITAL ELEMENTS – Goods containing digital content or a digital service or connected with them in such a way that the lack of digital content or a digital service would prevent its proper functioning (e.g., furniture or accessory equipped with application control, smart lighting or IoT functions);

ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store;

SERVICE RECIPIENT – a person using or intending to use Electronic Services;

ORDER – the Customer's declaration of intent submitted via the Order Form and directly aiming at concluding a Sales Agreement for the Product with the Seller, specifying in particular the type and number of Products, the method and place of delivery, and the method of payment.

1. To use the Online Store, including browsing its assortment and placing Orders, it is necessary to have: an end device (computer, tablet, phone) with Internet access and an up-to-date web browser (e.g., Chrome, Firefox, Safari, Edge, Opera) that supports cookies and JavaScript, as well as an active and correctly configured email account (e-mail address).

2. To ensure the security of communications and data transmitted in the Online Store, the Seller applies technical and organizational measures appropriate to the degree of threat, in particular securing data transmission with the SSL/TLS protocol.

3. The Customer is obliged to use the Online Store in a manner consistent with the law and good practices, respecting personal rights and intellectual property rights of third parties, and not to provide or transmit unlawful content or undertake actions disrupting the functioning of the Online Store, including sending unsolicited commercial information (spam).

4. The Seller undertakes actions to ensure the fully correct operation of the Online Store and commits to promptly remove any irregularities reported by Customers.

1. The following Electronic Services are available in the Online Store: Account, Shopping Cart, Order Form, Contact Form, Newsletter, and posting Opinions.

2. Account. The use of the Account is voluntary and free of charge. An Account is created after completing the registration form and providing the required data, including an e-mail address and setting a password, as well as accepting the Regulations and confirming familiarization with the Privacy Policy. At the time of Account registration, an agreement for the provision of the Account Electronic Service is concluded between the Service Recipient and the Service Provider for an indefinite period. The Service Recipient is obliged to keep their login and password confidential and not to share them with third parties. The Service Recipient may, at any time and without giving a reason, cancel the Account by sending a relevant request to the Service Provider.

3. Shopping Cart. The use of the Shopping Cart begins when the first Product is added to it. The Shopping Cart service is provided free of charge, is one-off, and ends when an Order is placed through it or when the placement of an Order is discontinued earlier.

4. Order Form. The use of the Order Form begins when the first Product is added to the Shopping Cart. Placing an Order occurs after performing subsequent technical steps and clicking the "Order with obligation to pay" button. The service is one-off and ends when the Order is placed.

5. Contact Form. Using the Contact Form requires providing the data necessary to provide a response (at least name and e-mail address) and allows contacting the Seller. The service is provided free of charge and is one-off.

6. Newsletter. The use of the Newsletter occurs after providing an e-mail address and expressing consent to receive commercial information, confirmed in accordance with the double opt-in model. The agreement for the provision of the Newsletter Service is concluded for an indefinite period. The Customer may, at any time and without giving a reason, unsubscribe from the Newsletter by using the link provided in the content of each message or by contacting the Seller.

7. Agreements for the provision of continuous Electronic Services (Account, Newsletter) are concluded for an indefinite period. The Service Recipient may terminate such an agreement at any time and without stating a reason, with immediate effect, by sending an appropriate declaration to the Seller's e-mail address or correspondence address. The Service Provider may terminate such an agreement with a 14-day notice period for important reasons, in particular in the event of changes in legal regulations or the manner of providing services, by sending a declaration to the Service Recipient's e-mail address.

8. Complaints related to the provision of Electronic Services may be submitted by the Service Recipient, in particular, to the Seller's e-mail address. It is recommended to provide information and circumstances regarding the subject of the complaint and contact details. The Seller processes the complaint immediately, no later than within 14 calendar days from the date of its receipt.

1. The Seller may enable Customers to post Reviews of Products or the online Store. Posting a Review is voluntary and free of charge.

2. The Seller ensures that published Reviews come only from Customers who have purchased or used the given Product. Reviews are collected and presented via the store's system (IdoSell platform), and only Customers who have placed an Order including that Product can post a Review about it; after the Order is fulfilled, the Seller may send a personalized invitation to the Customer to post a Review. The Seller informs Customers whether and how it verifies the origin of Reviews from individuals who have purchased or used the Product.

3. Posting or commissioning the posting of false Reviews or recommendations, as well as distorting Reviews to promote Products, constitutes an unfair market practice within the meaning of the Act of August 23, 2007, on counteracting unfair market practices (as amended by the implementation of the Omnibus Directive). The Seller does not engage in such activities.

4. It is forbidden to post Reviews containing unlawful content, infringing personal rights or third-party rights, misleading content, advertising content, or spam. The Seller is entitled to not publish or delete Reviews that do not comply with the Regulations or legal provisions.

1. The Sales Agreement is concluded after the Customer places an Order via the online Store.

2. The Product price shown in the online Store is a gross price (includes VAT) and does not include delivery costs or additional services, about which the Customer is informed separately. The binding and final price is the price provided in the Order summary at the time it is placed by the Customer.

3. To place an Order, the Customer should: add the selected Product to the Cart (and in the case of a custom-made Product – configure it beforehand using the Configurator), select the delivery and payment method, fill in the Order Form, read and accept the Regulations, and then confirm the Order by clicking the "Order with obligation to pay" button.

4. Clicking the "Order with obligation to pay" button means that the Customer places an Order with an obligation to pay and constitutes an offer to conclude a Sales Agreement for the Products covered by the Order.

5. After placing the Order, the Seller immediately confirms its receipt to the Customer's email address. Confirmation of receipt of the Order and its acceptance for processing occurs by the Seller sending the Customer an appropriate email message, which contains at least the Seller's statements about receiving the Order and accepting it for processing, and confirmation of the conclusion of the Sales Agreement. The Sales Agreement is concluded at the moment the Customer receives this message.

6. The recording, securing, and making available to the Customer of the content of the concluded Sales Agreement takes place by making these Regulations available in the online Store, and by sending the Customer the email message referred to in point 5 above.

7. The Seller reserves the right to refuse to fulfill an Order in justified cases, particularly if the Customer provides incorrect data, there is an obvious error in the price or description of the Product resulting from a system malfunction, or in the event of force majeure. In such a case, the Seller immediately informs the Customer, and if the Customer has already made payment – returns the received amount.

1. The Seller provides a Configurator in the Online Store that allows for the personalization of selected Products within predefined selection options, in particular the type and color of fabric or other upholstery material and the type and color of the tabletop material (e.g., quartz sinter, wood, laminate), as well as other available finish variants. The Configurator does not allow for independent design of the entire piece of furniture, free change of its construction, or dimensions beyond the variants provided by the Seller.

2. A Product configured by the Customer using the Configurator constitutes a custom-made Product, i.e., a non-prefabricated item, manufactured according to the Customer's specifications or to meet their individualized needs.

3. In accordance with Article 38(1)(3) of the Consumer Rights Act, with regard to a custom-made Product (including a Product configured using the Configurator), the Consumer and the Entrepreneur with consumer rights do not have the right to withdraw from a Distance Sales Agreement. Before placing an Order for a custom-made Product, the Customer is explicitly informed about the loss of the right of withdrawal and confirms their understanding of this information by checking the appropriate checkbox; failure to confirm will prevent the placement of an Order for a custom-made Product.

4. Before confirming the Order, the Customer has the opportunity to verify the selected Product configuration (summary of selected options). The Customer is obliged to check the conformity of the configuration with their own expectations; after the Order has been accepted for processing, changing the configuration is only possible until the start of Product production, provided that the Seller has foreseen and confirmed such a possibility.

5. The Customer placing an Order for a custom-made Product confirms that they have familiarized themselves with the technical and visual properties of the selected Product and selected materials, and that they have been informed about the possibility of slight, natural differences in shade, grain, and structure of the selected materials (including fabrics, leathers, wood, and quartz sinter) compared to samples and displays. These differences, falling within the limits characteristic of the given type of material, do not constitute a lack of conformity of the Product with the Agreement.

6. In order to reduce the risk of discrepancies in color and texture of materials, the Seller allows the Customer to order free fabric samples before placing an Order. It is recommended to use this option for custom-made Products.

7. Products offered as ready-made, not configured by the Customer (in particular Products available immediately, including those marked as "Available in 48h," and accessories and interior furnishings), do not constitute custom-made Products. With regard to such Products, the Consumer and the Entrepreneur with consumer rights have the right to withdraw from the Sales Agreement on the terms specified in § 14 of the Regulations.

8. The provisions of this paragraph regarding the exclusion of the right of withdrawal do not affect the Customer's rights arising from the lack of conformity of the Product with the Agreement (complaint), as specified in § 11 of the Regulations.

1. Lowest price from the last 30 days. In every case of informing about a price reduction of a Product, next to the information about the reduced price, the Seller also displays information about the lowest price of that Product that was applicable in the 30-day period before the reduction was introduced. If a given Product is offered for sale for a period shorter than 30 days, the Seller displays the lowest price applicable from the day the Product began to be offered until the day the reduction was introduced. This obligation results from Article 4, paragraphs 2 and 3 of the Act of May 9, 2014, on informing about prices of goods and services.

2. Information about the features and essential properties of the Products (including color, dimensions, and materials) is available on the respective Product page. The Seller makes every effort to ensure that this information is accurate and up-to-date. Minor differences in the appearance of the Product resulting from the individual settings of the Customer's device (e.g., monitor) or lighting conditions do not constitute a lack of conformity of the Product with the Agreement.

1. The Seller provides the Customer, in particular, with the following payment methods for the Sales Agreement: traditional bank transfer to the Seller's bank account, electronic payment (including fast transfer and payment card) via authorized payment operators, and – if available – installment payment or deferred payment. The current list of payment methods and payment operators is available on the Online Store. The Seller reserves the right to change the offered payment methods, including their removal or temporary restriction.

2. If advance payment is chosen, the Customer is obliged to make the payment within 7 calendar days from the date of concluding the Sales Agreement, unless the parties agree otherwise. The date of payment is considered the date the Seller's bank account is credited.

3. In the case of a custom-made Product, the Seller may make the start of production dependent on the prior payment of the entire price or an advance payment in the amount indicated during the order placement.

4. Complaints regarding payment processing carried out by a payment operator should be directed directly to that operator, in accordance with the regulations of the services provided by them.

1. The Seller delivers Products within the territory of the Republic of Poland and to other countries indicated in the Online Store, under the conditions and at the costs specified during the order placement process. Delivery is carried out via courier companies or other carriers cooperating with the Seller, to the address indicated in the Order. If the Seller provides such an option, the Customer may also choose to pick up the Product in person at a designated Seller's showroom.

2. Delivery costs and available delivery methods are indicated to the Customer during the order placement process and in the "Delivery and order collection" (or equivalent) tab in the Online Store.

3. The order fulfillment period is provided on the page of the given Product and is counted from the day the conditions for starting fulfillment are met (in particular, payment being credited). The delivery time, usually ranging from 7 to 14 days, should be added to the order fulfillment period. If the fulfillment period falls on a non-working day, the period begins on the next Business Day.

4. The stated order fulfillment period is an estimate and depends on the availability of raw materials and production components. In their absence, the period may change, of which the Customer will be immediately informed. The Seller is not responsible for delays caused by force majeure and circumstances beyond its control.

5. The Customer assesses, at their own risk, the possibility of bringing the Product to the delivery location, considering that the carrying service – if included in the Order – is performed by two people. If delivering the Product in its factory packaging is impossible, any unpacking, disassembly, or assembly at the delivery location is performed at the Customer's instruction and risk, based on a separate declaration, and if necessary – for a fee, according to an individual valuation by the Seller.

6. Changes to the delivery date or location are possible provided that the Customer notifies them no later than 14 days before the originally designated delivery date. The cost of storing a Product ready for release, counted from the day the Customer is informed about the Order's readiness, is: up to 14 days – free of charge, over 14 days – [15] PLN net for each commenced day.

7. If the Customer does not collect the Product on the agreed delivery date, and consequently, it becomes necessary to reschedule the delivery date, the Customer is obliged to cover additional costs resulting from the re-delivery, charged by the delivery company (carrier) performing the delivery, in the amount of the costs actually incurred by the Seller, of which the Customer will be informed before they are charged. 

8. In the case of a Customer who is a Consumer or an Entrepreneur with Consumer Rights, the risk of accidental loss or damage to the Product passes to the Customer at the moment the Product is handed over to the Customer, where handing over is considered to be entrusting the Product by the Seller to the carrier only if the Seller had no influence on the Customer's choice of carrier (Article 454¹ of the Civil Code). In the case of other Customers, the risk passes to the Customer at the moment the Product is handed over to the carrier.

9. It is recommended that the Customer checks the condition of the shipment upon receipt. In the event of damage to the shipment during transport, drawing up a damage report with the carrier is helpful for the complaint process; however, failure to do so does not deprive the Consumer or the Entrepreneur with Consumer Rights of their rights due to the Product's non-conformity with the Agreement.

1. The Seller is obliged to deliver the Product in conformity with the Sales Agreement. The basis and scope of the Seller's liability to the Customer, being a Consumer or an Entrepreneur with Consumer Rights, for any lack of conformity of the Product with the Agreement are set out in Chapter 5a of the Consumer Rights Act (Articles 43a et seq.). The warranty regulated in the Civil Code (Articles 556 et seq.) applies to Customers who are Entrepreneurs, subject to paragraph 11 below.

2. The Product is in conformity with the Agreement if, in particular, its description, type, quantity, quality, completeness, and functionality, as well as its suitability for a particular purpose for which the Consumer requires it, about which the Consumer notified the Seller and which the Seller accepted, remain in conformity with the Agreement. Furthermore, the Product must be suitable for the purposes for which products of that kind are normally used, be of such quantity and have such features, including durability and safety, as are typical for products of that kind and which the Consumer can reasonably expect, and be supplied with packaging, accessories, and instructions that the Consumer can reasonably expect to receive.

3. The Seller is liable for any lack of conformity of the Product with the Agreement existing at the time of its delivery and revealed within two years from that time. It is presumed that any lack of conformity that becomes apparent within two years from the delivery of the Product existed at the time of its delivery, unless proven otherwise or if this presumption cannot be reconciled with the specifics of the Product or the nature of the lack of conformity.

4. A complaint may be submitted, in particular: via the complaint form available in the Online Store, by email to sklep@iwchome.pl, or in writing to the address: IWC HOME sp. z o.o., Customer Service Department, ul. Warszawska 28, 56-400 Spalice. It is recommended to provide the following in the notification: 

   1. first and last name, 

   2. contact details, 

   3. date of purchase and Order number, 

   4. identification of the Product being complained about, 

   5. description of the lack of conformity with the Agreement 

   6. date of its discovery 

   7. Customer's request, 

   and also – if possible – attach photos or a recording showing the defect. These requirements are recommendations and do not affect the effectiveness of the complaint.

5. If the Product is not in conformity with the Agreement, the Consumer may demand its repair or replacement. The Seller may make a replacement when the Consumer demands repair, or a repair when the Consumer demands replacement, if bringing it into conformity in the manner chosen by the Consumer is impossible or would incur excessive costs. If repair and replacement are impossible or would incur excessive costs, the Seller may refuse to bring the Product into conformity with the Agreement.

6. The Consumer may submit a statement of price reduction or withdrawal from the Agreement when: the Seller has refused to bring the Product into conformity with the Agreement or has not brought it into conformity; the lack of conformity persists despite attempts to bring it into conformity; the lack of conformity is significant enough to justify a price reduction or withdrawal without prior repair or replacement; or it is clear from the Seller's statement or circumstances that the Seller will not bring the Product into conformity within a reasonable time or without undue inconvenience. The Consumer may not withdraw from the Agreement if the lack of conformity is minor.

7. The Seller shall consider the complaint and respond to it without undue delay, no later than within 14 calendar days from the date of its receipt. Failure to respond within this period means that the complaint is deemed justified. The costs of repair or replacement, including the costs of collecting the Product, shall be borne by the Seller.

8. Due to the natural nature of materials used in furniture production, the following are not considered a lack of conformity of the Product with the Agreement, in particular: natural marks, structural heterogeneity, and local differences in the sheen of natural leather; slight differences in coloration, grain, and structure of wood and natural veneers compared to samples; slight dimensional differences of upholstered elements compared to dimensions provided in manufacturer's materials and on display; differences in hardness of individual elements resulting from construction solutions; the phenomenon of fabric shimmering (especially velvet) depending on the angle of light; wrinkling and creasing of covers and cushions, natural displacement of fillings (including feathers and foams), and pilling of woven fabrics.

9. Damage resulting from improper use, in particular: sitting on the backrest, headrest, or armrest, improper cleaning attempts and permanent stains, self-modifications made by the Customer or at their request, as well as natural wear and tear of the Product, are also not considered a lack of conformity of the Product with the Agreement. Some furniture should be protected from direct sunlight and not placed in close proximity to heat sources.

10. A Customer who is a Consumer or an Entrepreneur with Consumer Rights may, instead of exercising the rights under Chapter 5a of the Consumer Rights Act, use the warranty, if one has been granted (§ 13).

11. With respect to Customers who are Entrepreneurs (excluding Entrepreneurs with Consumer Rights), the Seller's liability under the warranty for defects (Articles 556 et seq. of the Civil Code) is excluded.

1. If the subject of the Sales Agreement is Goods with digital elements, the provisions of Chapter 5a of the Consumer Rights Act concerning goods with digital elements shall apply mutatis mutandis to the assessment of their conformity with the Agreement and to the Seller's liability, and, in respect of separately supplied digital content or services, the provisions of Chapter 5b of that Act (Articles 43h et seq.).

2. The Seller shall inform the Consumer and Entrepreneur on consumer rights about updates, including security updates, necessary to maintain the conformity of Goods with digital elements with the Agreement, and shall provide them for the period specified in legal provisions, depending on whether the digital content or service is supplied once or continuously. If the Consumer does not install the provided updates within a reasonable time, the Seller shall not be liable for any resulting lack of conformity, provided that the Seller informed the Consumer about the update and the consequences of not installing it.

3. In matters not regulated by this paragraph, the provisions of § 11 of the Regulations shall apply mutatis mutandis to complaints concerning Goods with digital elements.

1. Some Products may be covered by a warranty from the Seller or manufacturer. The Customer is informed about the existence and content of the warranty, as well as the guarantor's details, no later than at the time of expressing their intention to be bound by the Sale Agreement, and the detailed warranty conditions are provided with the Product or in the online store.

2. The warranty does not exclude, limit, or suspend the Customer's rights arising from the provisions on the non-conformity of the Product with the Agreement (§ 11).

1. A Consumer and an Entrepreneur with Consumer Rights who has concluded a Distance Sales Agreement may withdraw from it within 14 days without giving any reason and without incurring costs, with the exception of the costs specified in paragraph 6. Sending a declaration before the deadline expires is sufficient to meet the deadline.

2. The period for withdrawing from the Sales Agreement begins when the Consumer or a third party indicated by them, other than the carrier, takes possession of the Product, and in the case of an Agreement covering multiple Products delivered separately, in batches or in parts – when the last Product, batch or part is taken into possession.

3. The Consumer may submit a declaration of withdrawal from the Agreement in any way, in particular in writing to the Seller's registered office address or by e-mail. The Consumer may use the withdrawal form template.

4. In the event of withdrawal from the Agreement, it is considered never concluded. The Seller shall immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal, return all payments made by the Consumer, including delivery costs (with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest standard delivery method available in the Online Store). The refund shall be made using the same payment method as used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur any costs for them.

5. The Seller may withhold the refund until receiving the Product back or until the Consumer provides proof of its return, whichever occurs first.

6. The Consumer is obliged to return the Product to the Seller, to the address IWC HOME sp. z o.o., ul. Warszawska 28, 56-400 Spalice; immediately, no later than within 14 days from the date of withdrawal from the Agreement. The Consumer bears the direct costs of returning the Product. Due to the nature of the Products (bulky furniture), the return may require specialized transport; the Seller informs that this cost may be significant and cannot be estimated in advance. The Consumer is liable for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to ascertain the nature, characteristics and functioning of the Product.

7. The right of withdrawal from a distance contract is not granted to the Consumer (or an Entrepreneur with Consumer Rights) in relation to contracts indicated in Article 38 of the Consumer Rights Act, in particular in relation to a contract where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs (Customized Product, including a Product configured using the Configurator – see § 7), and also in relation to a contract for the provision of services for which the Consumer is obliged to pay a price, if the Seller has fully performed the service with the Consumer's express and prior consent, who was informed before the commencement of the service that after its performance they would lose the right of withdrawal.

8. The provisions regarding the Consumer contained in this paragraph apply to an Entrepreneur with Consumer Rights.

1. The consumer has the option to use out-of-court methods for handling complaints and pursuing claims. Their use is voluntary and can only occur with the consent of both parties to the dispute.

2. In particular, the consumer may: apply to a permanent arbitration court operating at the provincial inspector of the Trade Inspection for resolution of the dispute; apply to the provincial inspector of the Trade Inspection for the initiation of proceedings for out-of-court resolution of a consumer dispute (under the principles set out in the Act of 23 September 2016 on out-of-court resolution of consumer disputes); and also seek free assistance from a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g., the Consumers' Federation).

3. Detailed information on out-of-court methods for handling complaints and pursuing claims, and a list of authorised entities, are available on the website of the Office of Competition and Consumer Protection (uokik.gov.pl) and at the premises and on the websites of the relevant provincial inspectorates of the Trade Inspection.

4. The Seller informs that as of 20 July 2025, the European online dispute resolution (ODR) platform has ceased to function, due to the repeal of Regulation (EU) No 524/2013 by Regulation (EU) 2024/3228 of the European Parliament and of the Council. Therefore, the Regulations do not contain a reference to the ODR platform.

1. The Seller may offer gift cards in the Online Store, entitling their holder to pay for Products up to the nominal value of the card.

2. A gift card may be in electronic or physical form and remains valid for the period indicated at the time of purchase. The card may only be used in the Online Store.

3. To use the card, the Customer enters its code when placing an Order. If the value of the Order exceeds the value of the card, the Customer pays the difference using an available payment method. If the value of the Order is lower than the value of the card, the remaining value of the card can be used within its validity period, as specified at the time of card purchase.

4. The remaining provisions of the Regulations, including those concerning complaints and the right to withdraw from the contract, apply to the purchase of a gift card and to Products paid for with a card.

5. If the payment for a Product to which the withdrawal from the Agreement applies was made in whole or in part using a gift card, the refund of the payment, in the part corresponding to the amount paid with the gift card, is made by issuing the Consumer a new gift card of equal value or by increasing the balance of the card held by the Consumer by that value. The part of the price paid by another payment method (e.g., bank transfer or payment card) will be refunded by the Seller using that payment method. A newly issued gift card retains the validity period of the originally used card, and if this period has already expired, it will be [12 months] from the date of its issue.

1. The Seller makes efforts to ensure that the Online Store meets the accessibility requirements specified in the Act of April 26, 2024, on ensuring compliance with the accessibility requirements for certain products and services by economic entities, implementing Directive (EU) 2019/882 of the European Parliament and of the Council (European Accessibility Act), effective from June 28, 2025.

2. The Seller ensures the functionality of the Online Store, enabling its use also by persons with special needs, including in terms of perception, understanding, navigation, and interaction, in accordance with applicable accessibility requirements. Information on how accessibility is ensured, as well as contact details for reporting accessibility issues and requests for accessibility, are contained in the Accessibility Statement available in the Online Store.

3. The Customer may direct all comments and reports regarding the digital accessibility of the Online Store to the Seller's e-mail address. The Seller considers such reports without undue delay.

1. The Seller is the administrator of customers' personal data. Personal data is processed in accordance with the GDPR and the Act of May 10, 2018, on the protection of personal data, for the purposes, on the legal bases, and for the periods indicated in the Privacy Policy.

2. Providing personal data is voluntary, but it is necessary to the extent required for creating an Account, placing an Order, and concluding and performing a Sales Agreement or an agreement for the provision of Electronic Services.

3. Detailed information regarding the processing of personal data, including the rights of data subjects and the right to lodge a complaint with the President of the Personal Data Protection Office, as well as the rules for using cookies, is contained in the Privacy Policy (which includes the cookie policy) available in the online Store.

1. All rights to the Online Store, including proprietary copyrights and industrial property rights to its name, internet domain, website, as well as to logos, layout, graphics, photos, descriptions, and forms published in the Online Store (with the exception of materials for which rights belong to third parties), belong to the Seller and are subject to legal protection.

2. The use of content published in the Online Store is permitted only for personal use. Copying, duplicating, or distributing this content to a greater extent requires prior written consent from the Seller.

1. Agreements concluded through the Online Store are made in Polish. The content of the Regulations is available in the Online Store and can be saved by the Customer at any time by printing, saving to a medium, or downloading a file.

2. The Seller reserves the right to amend the Regulations for important reasons, in particular: changes in legal provisions or their interpretation; changes in payment and delivery methods or conditions; technical or technological changes; changes in the scope or method of providing Electronic Services. The amendment does not affect the acquired rights of Customers, in particular, it does not affect Orders placed and Sales Agreements concluded before the amendment came into force; for such Orders, the Regulations in the wording applicable at the time of their placement shall apply.

3. In the case of continuous agreements (e.g., Account, Newsletter), the amended Regulations are binding on the Service Recipient if they have been properly notified of the change and have not terminated the agreement within 14 calendar days from the date of notification.

4. Any disputes between the Seller and the Customer who is a Consumer or an Entrepreneur with consumer rights shall be resolved by the court having jurisdiction according to general provisions. Disputes with a Customer who is an Entrepreneur shall be submitted to the court locally competent for the Seller's registered office.

5. The governing law for Sales Agreements and agreements for the provision of Electronic Services is Polish law, with the proviso that this choice does not deprive the Consumer of the protection granted to them under the mandatory provisions of the law of their habitual residence.

6. In matters not regulated by the Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, the Act on informing about prices of goods and services, and the Personal Data Protection Act and GDPR.

7. The Regulations are effective from July 1, 2026.