Frequently asked questions

For every purchase made through the online store, payment is due at the time of placing the order. You can choose from the following payment methods: online bank transfer (Przelewy24), card payment (Visa, MasterCard), or convenient installment payments (Raty Przelewy 24).

Each order is custom-made, allowing our customers to perfectly choose the fabric and furniture arrangements. Order fulfillment takes 6-8 weeks. The exceptions are products marked "available immediately" – in which case the delivery time is specified on the product page. Please add the delivery time to the customer's specified address to the order fulfillment time (however, no longer than 14 days). We will always inform you of the delivery date several days in advance.

Yes, we deliver orders nationwide. Delivery is safe because we only use experienced suppliers. We have prepared a package of additional services for you. For PLN 249, you can order delivery with carrying and assembly, in which case we will deliver the order to the indicated address, and set up and assemble the furniture. The exception is accessories, for which only the courier delivery cost is charged.

Yes, orders can be picked up in person from our warehouse. Address: ul. Warszawska 28, 56-400 Spalice.

Unfortunately not. The furniture is large and usually packed in several parts, and the brick-and-mortar stores do not have designated areas for storing such packaging.

Of course, if you need to confirm your upholstery choice before making a decision, we can send you fabric samples. Simply order a sample kit on our website and we will send it to you completely free of charge and with no need to return it.

All our furniture comes with a 24-month warranty, with the exception of mattresses, which have a longer warranty (the terms and form of the warranty for each mattress are specified in its description).

You can shop with us anytime and anywhere. The online store is open 24 hours a day, and you can make purchases independently via the shopping cart. If you need advice, our consultants are available to answer your questions from Monday to Saturday, between 9:00 AM and 8:00 PM.

To place an order, please add the selected product to your cart (after specifying the furniture's configuration, size, upholstery, etc.) and proceed to checkout. Then, choose your preferred delivery method, and after making your selection, click the "Proceed to checkout" button. The next step is to complete the form, which includes delivery details and payment method for the order. After reading and accepting the Terms and Conditions, you will proceed to the payment page by clicking the "Buy and pay" button. The final step is to pay for the goods. You will receive an order confirmation email at the address provided in the form.

Due to immediate order processing, modifying an placed order is often not possible. However, if no more than 2-3 days have passed since placing the order, you may contact our advisors for verification.

Yes, we are a furniture manufacturer and have a factory in our country.

Yes, every piece of furniture can be made in any upholstery. To make a purchase with a different fabric than the one shown on the product page, please contact our advisors at our helpline number 530 457 457 or email address: sklep@iwchome.pl

Each product in our offer has a description with precise data, including furniture dimensions, and technical folders containing full collection configurations. However, if you have any doubts about the dimensions, we encourage you to contact our advisors.

The orientation of a corner sofa is always determined when standing in front of the furniture. By looking at the longer part of the corner sofa, we determine which side the shorter part (ottoman, chaise lounge) should be on – left or right.

Please familiarize yourself with the complaint procedure, which is available in the regulations.

Yes. Your data is protected by an SSL certificate, which provides high-level security. It secures websites and guarantees the confidentiality of data transmitted between the client's browser and the website. The security of data protection during online payments is guaranteed by external operators through whom you make payments.

You can contact our Customer Service by calling our hotline at 530 457 457. You can also send an email to: sklep@iwchome.pl or use the "chat" contact form. Our consultants will answer all your questions, advise you on product selection, and help you place an order.

Our Customer Service consultants are available from Monday to Saturday, 9:00 AM – 8:00 PM, at hotline number 530 457 457 or via email: sklep@iwchome.pl